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Want to report a property or neighbourhood issue or problem? This is your one stop shop for reporting issues and problems.

Save time do it online

Did you know that issues reported online have the same processing time as those reported via phone to our Customer Service team?

Animals, pets & insects

• Barking dog
• Lost/stray/roaming dog 
• Dog attacks
• Dead animal on council land only
• Find a lost dog/cat
• Injured animal
• Notification of death of microchipped dog/cat
• Invasive pests - Indian Myna birds, Australian White Ibis, rabbits, foxes, wild cats
• Nuisance wild life/insects - Magpies, snakes, bees
• Council tree infestation

Footpath & roads

• Dumped/Abandoned motor vehicle
• Faulty streetlights
• Footpath obstruction
• Heavy vehicle parking
• Illegal parking
• Council Road Issue (potholes, road failure)
• Sign missing or damaged
• Street cleaning/sweeping
• Broken/Cracked footpath, kerb and gutter issue

Neighbourhood issues

• Unattended shopping trolleys
• Damage to street furniture
  e.g. bins, seats, bus shelters.
• Drainage stormwater blocked/flooding issue on Council land only
• Graffiti hit
• Neighbourhood noise
• Overgrown land
• Unhealthy premises including vermin
• Posters on poles
• Roadside trading
• Trail bike riding 
• Unauthorised landfilling and vegetation removal
• Unauthorised construction
• Development and Environmental Compliance issues 
  (e.g. unauthorised building works, sediment control, private swimming pools, unauthorised tree removal)

Parks, street and Council facilities maintenance

• Council building and public facilities maintenance
• General Park maintenance (mowing, fencing & equipment damage) 
• Goods stored on reserves 
• Garden maintenance
• Dumped rubbish / litter 

Public Health 

• Food Poisoning Incident
• Food Safety Incident (Labelling, Advertising, Foreign Matter etc.)
• Public Health Premises (Barber, Beauty, Regulated Systems, Skin Penetration etc.)

Trees

• Council tree (tree Issue, branch collection
• Damage to private property caused by a Council tree
• Private tree (pruning, removal)
• Bushfire management enquiry

Waste

• Missed bin collection
• Dumped rubbish / litter 
• Damaged / stolen bins

Account information

• Change my contact details
  Update your phone number, email and postal address details

• Property Addressing
  Utility/service provider saying I don’t have a valid address.

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