Terms and Conditions - Aquatic Programs

Replacement classes are available if your normal lesson is missed, however these are subject to availability and are not guaranteed. Two make up lessons will be available per quarter.

To be eligible for replacement lessons you must:

• Notify the swim school prior to your lesson if you are unable to attend.
• Replacement lessons are based on vacancies available in classes. We cannot guarantee that vacancies will exist for all requested times.
• Replacement lessons are non-refundable and non-transferable and do not roll over from one quarter to the next.
• Replacement lessons are only available to students who are financially up to date.

We recommend that you attempt to attend your normal weekly lesson wherever possible unless missed classes are due to illness.

Please contact your local swim school to arrange a replacement lesson.

Learn to Swim Payment is by Direct Debit only. Debits will come out of your nominated account every 4 weeks. 

• A towel
• A change of clothes for leaving the centre
• Goggles (recommended, not compulsory)
• A swim cap (recommended, not compulsory).

Goggles, swim caps, swimwear, rash shirts and approved swimming nappies can be purchased at each of our Leisure Centres.

All learning aids and equipment used during each Learn to Swim lesson are provided by the Centre.

Squad fees are payable via Direct Debit. Squad monthly 12 session passes can be paid at the Leisure Centre.

Students will not be granted access if fees are not up to date.

You can set up all payment information and make one off payments online

Leisure Centre Member Portal

Missed sessions can be made up during the pre-paid month. No rollover of missed sessions is permitted.

Requests to change or alter pre-paid sessions should be submitted in writing to the Centre Manager for review and approval. All notifications should be accompanied by required documents (i.e. Medical Certificate or Itinerary).

Learn to Swim & Squad Students
All students are to notify attendance by presenting their Learn to Swim or Squad tokens at the reception desk, prior to entry into the centre. If a token can not be presented, please submit your name and class to reception.

Learn to Swim and Squad cards are only valid for enrolled sessions.

Our conditions of entry align with the Royal Life Saving Society and Australia's Keep Watch at public pools program.

• Children aged 0-5 years and non-swimmers must be accompanied by a Parent, Legal Guardian or responsible Adult (18 years or over), who must maintain continuous supervision and remain within arm’s reach. 1 Parent / Legal Guardian /Adult to 2 Children.
• Children 6-10 years and weak swimmers must be accompanied by a Parent, Legal Guardian or responsible Adult (18 years or over), who must be close, monitor and maintain constant visual contact and be prepared to assist children if needed. 1 Parent / Legal Guardian / Adult to 4 Children.
• Children aged 11-14 years must be accompanied by a Parent, Legal Guardian or responsible Adult (18 years or over), who must maintain visual contact.
• Children 11 years and older may be non-swimmers or weak swimmers therefore supervision by a Parent, Legal Guardian or responsible Adult (18 years or over) should not be restricted by age in these circumstances.
• Individuals should use the toilet and showers before entering the water. Babies and children who are not toilet trained are required to wear a swimming nappy and ensure regular toilet breaks are taken.
• Individuals with contagious infections are not permitted to enter the pools and splash park.
• No food or drinks are permitted in the pool/s and splash park. 

These conditions apply for any general swimming entry.

If a squad member attends a facility, they may enter and attend the squad session only. The pool entry terms and conditions apply for any general swimming; inclusive of self-guided warm ups, cool downs or practices.

Parents and Spectators

A maximum of 2 adult spectators can accompany a student to each lesson.

Two spectator (non-swimming) access cards will be provided for each family with an enrolled child. Access to the centre will only be activated on the scheduled days of booked lessons.

Parents or spectators (including siblings) that intend to swim, will be charged general admission as set out in the fees and charges.

To maintain a clean, safe and inviting environment for all our customers, appropriate clothing must be worn by all persons entering the water at all times.

Clothing, other than swimwear can create problems with water clarity, pool disinfectant and our water filtration systems.

Management reserve the right to refuse entry if you do not comply with the swimwear policy.

You can wear:	These items aren't allowed:
Board shorts above the knees	T-Shirts
Swimming costumes (full piece or bikinis)	Board shorts below the knee
Rash vests	Tights/ bike pants
Approved swim nappies*	Underwear
	Street wear or other clothing types whilst swimming

*Babies and children that are not toilet trained must wear swim nappies and take regular toilet breaks.

Please follow the direction of staff to ensure the safety of yourself and other patrons.

Items of value will be placed in a safe and are available for collection upon request to reception staff.

We take no responsibility for any lost or stolen items while at the Centres. All items will be held for a maximum of 1 week.

Mobile phones are not to be used within the change facilities in any of our Leisure facilities. Members and visitors should respect other patrons when using their mobile phone in the facility.

Students and spectators are required to abide by all terms and conditions of the Aquatics Program and for entry to the Centre. Any breach of conditions may result in restricted or prohibited entry.